Lodge a Repair Request
Submit your school device for warranty or insurance repair. It only takes a few minutes, start by confirming your contact details, then tell us about the device and the fault.
Start a repair requestHow it works
1
Confirm your details
Enter your email or mobile number and we'll send you a short code to confirm it's really you.
2
Tell us about the repair
Complete a short form with the device details, the fault, and a few photos, then submit.
Before you start
It helps to have these handy:
- The device's serial number, if you can find it (you can continue without it)
- The name of the school the device belongs to
- A short description of the fault
- A few photos of the device and any damage
Common questions
Parents and students whose school partners with Edunet for device repairs and warranty servicing.
If you're not sure, give us a call on 1300 338 638 and we'll point you in the right direction.
It keeps the portal free of spam and makes sure we can reach you with updates about your repair.
We send a short code so we know the request is genuine.
That's fine. You can mark the serial number as unknown and continue, and our team will help identify
the device from the other details and photos you provide.
Your request goes to the Edunet Service team. We'll review it, match it to your school,
and get in touch with the next steps for your repair.